Dromen & Visioenen is not a substitute for a doctor or specialist. Canceling a coaching session and / or personal contact in practice, e-mail or via Skype can be canceled free of charge up to 24 hours in advance for legitimate and urgent reasons. Canceling costs without a valid reason and / or urgency.
Dromen & Visioenen cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
Web store software
The Web Store has been developed with software from Jouwweb.nl. Personal data that you make available to us for our services is shared with this party. Jouwweb has access to your data to give us (technical) support, they will never use your data for any other purpose.
Email and mailing lists
We use the services of Jouwweb for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Jouwweb has no access to our mailbox and we treat all our e-mail traffic confidentially.
Payments, invoicing and accounting
For the processing of payments in our web store software we use account sending and transferring, cash payment in practice. Dreams & Visions processes your address and city and your payment details such as your bank account securely and is never shared with third parties. Dreams & Visions makes every effort to never disclose your data and / or share it with third parties. Dreams & Visions does not store your data any longer than is permitted by law.
Shipping and logistics
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL for the delivery. It is therefore necessary that we share your name, address and city details with PostNL. PostNL uses this information only for the performance of the agreement. In the event that PostNL engages subcontractors, PostNL also makes your data available to these parties.
Purpose of data processing
General purpose of the processing. We use your data solely for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment that you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date - contrary to your request - we will ask you for explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all held to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
We keep your data for as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a forget request. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs.
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights. In principle, in order to prevent abuse, we will only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of settled requests, in the case of a forget request we administer anonymized data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right to submit a complaint to the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Cookies from the American company Google are placed via our website as part of the "Analytics" service. We use this service to keep track of and get reports on how visitors use the website. This processor may be required to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the analytics information obtained for other Google services.
Dromen & Visioenen
Burg H Blokstraat 70